We operate an appointment system for both doctors and nurses. It does not matter which doctor you are registered with – you can ask to see any of the doctors. However if you wish to see a particular doctor, you may have to wait longer. Please call 01636 704226 option 1 to make or cancel an appointment.
You can request a telephone consultation if you wish. The doctors will usually call you back at the end of their surgery (either late morning or early evening). To arrange a phone call please telephone 01636 704225 option 2.
If you need to be seen urgently, please ring on 704226, option 1 after 8.30am, and we will fit you in as quickly as possible with the Emergency doctor (who may not be the doctor of your choice). You may have to wait longer than normal at such surgeries as the doctor can sometimes be called out to a serious emergency.
Help us to help you. Please only request an urgent appointment if it is a real emergency and you require immediate treatment.
All the doctors will try and keep waiting time to a minimum, and staff will inform you of any unusual circumstances. Please be patient however, as there may come a time when you need a longer than normal consultation yourself.
Appointments are for one person only. If several members of one family needs to be seen, you must tell the receptionist who will make appointments for all of them.
If you suffer from a chronic disease such as asthma, diabetes, COPD or have a heart condition, most of your care will be provided by our nursing team. You will be called for annual review usually around your birthday month. You do not need to make a doctors appointment to discuss treatment for these conditions.
Please let us know promptly if you are unable to keep an appointment so that we may offer it to someone else. You can now register to receive information by text message on your phone regarding appointments and health care. If you wish to register for this messaging service please fill out the consent form.
We aim to answer our telephones as quickly as possible, but at busy times you may have to wait. If the telephone rings but is not answered immediately, it means that all available staff are dealing with patients. They will get to you as fast as they can. If you have difficulty getting through and feel it is a serious medical emergency, you should dial 999 for an ambulance.
If you would like a chaperone present during your consultation please advise the receptionist when booking your appointment or when checking in.